REFUND POLICY

At SunnyLightShop, we want you to shop with confidence. If something isn’t right, we’re here to help.

 

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Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

• Item must be unused and in original condition

• Must include tags and original packaging

• Must have receipt or proof of purchase

 

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How to Start a Return

To initiate a return, contact us at:
📧 infospace@oregonflax.com

Once your request is approved:

• We will provide a return shipping label

• You will receive step-by-step instructions

Important: Items sent without prior approval will not be accepted.

Return Address: [13920 castle boulevard,Silver spring,MD,20904]

 

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Damages & Issues

Please inspect your order upon delivery.

If your item is:

• Damaged

• Defective

• Incorrect

Contact us immediately so we can resolve the issue quickly.

 

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Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (food, plants, etc.)

• Custom or personalized products

• Personal care items

• Hazardous materials

Sale items and gift cards are non-refundable

 

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Exchanges

To exchange an item:
👉 Return the original product
👉 Place a new order after return approval

This ensures faster processing and availability.

 

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🇪🇺 EU Customers (14-Day Cooling-Off Period)

If your order is shipped to the European Union, you have the right to:

Cancel or return your order within 14 days (no reason required)

Conditions:

• The item must be unused

• Must include original packaging

• Proof of purchase required

 

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Refunds

Once we receive and inspect your return:

• You will be notified of the approval status

• Approved refunds are processed to your original payment method within 10 business days

⏳ Note: Banks or card providers may take additional time to process the refund.

If more than 15 business days have passed after approval, contact us at:
📧 infospace@oregonflax.com